Human Resources

Senior Office Assistant

Apply now Job No: 24141
Department: Equal Opp Compliance & Title IX
Work Type: Union
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Office/Clerical Support

Department: Equal Opportunity Compliance and Title IX

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or

Job Description Summary

Provide administrative support for Equal Opportunity Compliance and Title IX and the Academic and Community Conduct Office

Essential Duties & Responsibilities (other duties may be assigned)

● Execute administrative functions in a strictly confidential, professional, and timely manner.
● Provide administrative support for several staff members within the areas of Equal Opportunity Compliance(EOC) and Title IX and Academic and Community Conduct (Conduct).
● Greet and assist a diverse population of customers in a caring, inclusive, confidential, and courteous manner and provide information and/or referral on appropriate programs and services.
● Independently organize and prioritize work assignments and take initiative to solve problems to meet deadlines in a complex work environment; independently respond to routine/non­routine inquiries.
● Provide backup administrative support to the Center for Student Health and Well-being.
● Assist with the logistics of the online training platform/courses for employees and students. This includes running reports, verifying new employees, assigning training, answering employee/student inquiries, troubleshooting issues, etc. Serve as contact for Vector customer service representative.
● Update content on EOC, Title IX, HEAF, and Conduct web pages utilizing current CMS system.
● Assist with maintenance and tracking of confidential employee, student, and operational/ case files regarding harassment and discrimination complaints.
● Assist in case/file retention and destruction in accordance with office retention procedures and university policies.
● Utilize Banner and WebFocus software to update and retrieve employee/student information and to run various reports for statistical tracking, monthly and annual reporting purposes.
● Review, proofread, edit and send correspondence/communications, both in print and online related to department programs and services.
● Provide administrative assistance for departmental committees.
● Initiate and execute inter-departmental paperwork including check requests, inter-account bills, purchasing card reallocations, travel reimbursement and purchase requisitions up to a designated amount with delegated authority from the Executive Director.
● Maintain current knowledge of university policies and procedures and independently respond to complex questions regarding department procedures and services.
● Oversee and coordinate daily administrative functions including receiving, screening and routing telephone calls and mail, coordinating mass mailings, and composing routine correspondence.
● Schedule meetings, reserve meeting rooms, arrange for appropriate resources including audio/visual needs and food service, and prepare agendas as necessary.
● Schedule travel, including completing conference registrations, reserving hotel rooms, booking flights, etc. as required for staff.
● Promote effective communication and work flow within the department.
● Maintain professional memberships and subscriptions for office staff.
● Compile statistical data and prepare reports as necessary utilizing advanced features of word processing, spreadsheet and database software.
● Assist in compiling hire paperwork for departmental employees.
● Assist with special projects, functions, and events.
● Act as Space Coordinator and equipment/supply coordinator for the department and use ASPIRE to update rooms and index assignments.
● Integrate safety practices into daily activities.
● Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Required Education, Certifications, Licensures (minimum requirements)

● High school diploma, GED, or an equivalent combination of education and experience from which comparable knowledge and abilities can be required.

Required Experience (minimum requirements)

● 3 years experience in secretarial/administrative work and customer service.
● 3 years experience using personal computers and software packages/web based tools such as Microsoft Office Suite and Google Suite.
● Experience using advanced features of personal computer and software packages.

Desirable Education and/or Experience

● Experience using Banner, WebFocus, Concur, Perceptive Content, and Aspire.
● Experience in a Higher Education secretarial or administrative role.
● Experience updating and maintaining web pages.
● Experience using advanced features of spreadsheet/database software.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Superior interpersonal, customer service, and written/oral communication skills.
● Demonstrated ability to independently organize and prioritize work assignments and take initiative to solve problems to meet various deadlines in a complex work environment.
● Demonstrated ability to use sound, professional judgment when working with confidential information.
● Demonstrated ability to work with accuracy and attention to detail.
● Demonstrated knowledge of proper grammar, spelling, and punctuation.
● Demonstrated ability to work under conditions of frequent and multiple interruptions.
● Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of a service environment.
● Demonstrated ability to remain calm under pressure and manage stressful situations.
● Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

● Knowledge of accessible technology.
● Working knowledge of university policies and procedures such as the Student Code of Conduct and the Title IX Policy.
● Knowledge of federal regulations such as EEO, Affirmative Action, Title IX, and the ADA.

● Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. 

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

  • Employee Safety Overview

  • Anti-Harassment, Discrimination, Retaliation Training

  • Annual Data Security Training 

  • Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.


Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

Full-Time Equivalent (FTE) % (1=100%)


FLSA Status


Appointment Term

12 months


1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($16.25/hr)

Title of Position Supervisor

Associate Director, ADA/504 Coordinator

Posting Type

Internal and External

Dependent on Funding


Special Instructions to Applicants (if applicable)

UAW Posting 05/15/2024 - 05/21/2024
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information
Please provide contact information for 3 professional references.
Flexible scheduling options may be provided, if appropriate.

Required Education, Certifications, Licensures* (minimum requirements)

Advertised: Eastern Daylight Time
Applications close:

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