Human Resources

Director of Student Financial Services

Apply now Job No: 21320
Department: Financial Aid Administration
Work Type: Staff - Full Time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Admissions, Student Affairs, Financial Services

Department: Financial Aid Administration

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or

Job Description Summary

The Director of Student Financial Services leads a thriving and established team of financial aid professionals dedicated to ensuring the success of Michigan Tech through financial compliance, education, and administration. The director manages operations to provide accurate, efficient, and timely delivery of student bills and student financial aid in compliance with federal, state, and institutional policy and regulations. The Student Financial Services Director is a strategic member of the enrollment management team. This position requires a motivated individual who can lead the unit through adaptive change as the needs of the institution change.

Essential Duties & Responsibilities (other duties may be assigned)

1. Oversee all operations of the Student Financial Services Center, including direct supervision of all financial aid counseling, disbursement, and compliance
2. Manage a general fund student aid budget of more than $40 million dollars, directly oversee the administration of approximately $90 million dollars of total financial aid for the University, and administer an $850,000 department operating budget
3. Deliver approximately $3 million in sponsored scholarships in an imaginative and strategic process
4. Lead and inspire a thriving team of more than 10 full-time staff members
5. Support enrollment, financial, and retention goals while maintaining a focus on student access, equity, and inclusion for all students
6. Counsel and advise prospective and current students on-campus and at regional/national admissions events to support recruitment and retention
7. Provide leadership for admitted student scholarship competitions, including Leading Scholars, the Create Your Success Scholarship, the Pavlis Honors College Husky Innovation Leaders, and the College of Business and Economics Impact Scholarship
8. Research and complete federal, state, and institutional reports, audits, data requests, institutional surveys, and requests for funding
9. Serve on the committees for Scholastic Standards and Satisfactory Academic Progress, NCAA Compliance, the Betty Chavis Emergency Fund, and the Graduate School Emergency Fund
10. Serve as lead compliance officer for all Title IV, NCAA, State of Michigan, institutional and donor funded financial aid, ensuring conformity to policy and regulation
11. Collaborate with the Admissions Office and University Marketing & Communications to create a comprehensive communication plan to recruit and communicate with prospective and current students and their families
12. Perform other duties as assigned

Required Education, Certifications, Licensures (minimum requirements)

● Bachelor’s degree.

Required Experience (minimum requirements)

● 5 years of experience managing a budget, staff and student affairs operations

Desirable Education and/or Experience

● Master’s degree.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Effectively communicate highly complex information to students, staff, parents, and faculty
● Critical-thinking and agile problem-solving skills
● Quantitative analysis and resource management skills
● Proven ability to create and maintain positive working relationships while demonstrating a caring and proactive attitude in working with students, staff, faculty, administrators, and external agencies
● Demonstrated ability to work with accuracy and attention to detail
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
● Positive attitude with excellent communication, customer interaction, and interpersonal skills
● Ability to ensure positive financial aid communication with a culturally diverse student body
● Demonstrated ability to use judgement when dealing with highly confidential information

Desirable Knowledge, Skills, and/or Abilities

● Demonstrated ability to independently organize, prioritize, and complete multiple work assignments in a complex work environment
● Ability to collect, analyze, interpret, and report data in a timely manner
● Demonstrated ability to explain and convey complex information
● Demonstrated ability to learn new computer skills
● Knowledge of the Banner student database

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

  • Employee Safety Overview

  • Anti-Harassment, Discrimination, Retaliation Training

  • Annual Data Security Training 

  • Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

As of January 4, 2022, Michigan Tech is requiring all faculty, staff, temporary and student employees to be vaccinated for COVID-19 due to the Federal Contractor Vaccine Mandate or have an approved exemption for a religious or medical reason.  This includes those working remotely.  More information on this policy is available on the mtu flex website.

Full-Time Equivalent (FTE) % (1=100%)


FLSA Status


Appointment Term

12 months

Pay Rate/Salary


Title of Position Supervisor

Assistant Vice President for Enrollment Management

Posting Type

Internal & External Posting

Special Instructions to Applicants (if applicable)

Full consideration will be given to internal applicants who apply on or before Monday, December 6, 2021. An internal candidate is any current employee hired through the Human Resources posting or posting waiver process.

Required Education, Certifications, Licensures* (minimum requirements)

Advertised: Eastern Standard Time
Applications close:

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