Human Resources

Summary

Human Resources Customer Support at Michigan Technological University performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse HR functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts.

Responsibilities and Essential Duties

1. Provide administrative support for daily HR functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries.
2. Greet and assist customers in a friendly, courteous manner.
3. Receive, process and maintain forms related to Human Resources.
4. Independently research and resolve problems associated with Human Resources.
5. Build and maintain packets for New Husky Orientation including but not limited to benefits, payroll and/or employment eligibility verification.
6. Maintain and update permanent, confidential Employee files.
7. Data enter and maintain employee records in Banner.
8. Complete internal and/or vendor audits.
9. Run Banner reports related to employee benefits and employment.
10. Assist in the biweekly data entry for multiple processes.
11. Be knowledgeable about the organization and business of MTU Human Resources and act as a backup to support all areas.
12. Process Visitor Access forms and Create M-numbers and User ID’s in Banner.
13. Review and track all Casual Seasonal Short-Term employment Paperwork.
14. Receive and route all Bullard-Plawecki requests and assist with special projects, functions and events.
15. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
16. Apply safety-related knowledge, skills, and practices to everyday work.
17. Other duties as assigned.

Required Education, Certifications, Licensures

• High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• One year office/clerical experience.
• One year of proven high-quality customer service experience.
• One year experience using personal computers including Microsoft Word and Excel.

Desirable Education and/or Experience

• Familiarity and experience with Banner.
• Experience creating forms.
• Experience working with people from multiple countries and cultures.

Required Knowledge, Skills, and/or Abilities

• Excellent interpersonal, customer service and written/oral communication skills.
• Demonstrated willingness and ability to learn and follow instructions.
• Demonstrated ability to work effectively with frequent and multiple interruptions.
• Demonstrated ability to simultaneously work on multiple projects.
• Demonstrated knowledge of proper grammar, spelling, and punctuation.
• Demonstrated excellent attendance record.
• Demonstrated ability to be flexible and adapt to changing priorities.
• Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of an office.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff.

Desirable Knowledge, Skills, and/or Abilities

• Familiarity and experience with Human Resources functional responsibilities.
• Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following training courses:
● Employee Safety Overview
● Annual Data Security Training
● Anti-Harassment, Discrimination, Retaliation Training
● Annual Title IX Training

Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1.0

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($17.76/hr).

Title of Position Supervisor

Human Resources Manager

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting - 10/14/2026 - 10/20/2026

External Applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.