Human Resources

Summary

The Graduate Admissions Counselor manages a caseload of prospective graduate students from initial inquiry through enrollment and registration, providing personalized recruitment support on program fit, admissions requirements, and funding options. The individual in this role is the primary point of contact for prospective students throughout the recruitment funnel. They are responsible for meeting individual enrollment targets for assigned programs across both online and on-campus graduate populations.

Responsibilities and Essential Duties

1. Manage assigned inquiries and applications of prospective graduate students by program or modality, from initial inquiry through enrollment, maintaining consistent and timely outreach via phone, email, text, and virtual meetings.
2. Provide individualized recruitment support on program selection, admissions requirements, application timelines, and general funding and financial aid information.
3. Meet or exceed individual inquiry-to-application and application-to-enrollment conversion targets.
4. Conduct outreach campaigns (calls, emails, texts) to nurture leads generated by marketing campaigns, partnership referrals, and events.
5. Communicate accurate, program-specific information to students by maintaining current knowledge of curriculum, faculty, outcomes, and admissions criteria for assigned programs.
6. Represent the university at virtual and in-person recruitment events, open houses, and information sessions for online and on-campus programs.
7. Maintain accurate and complete records of prospect and applicant interactions in the CRM.
8. Support special recruitment initiatives, including those for partnership-sourced leads and pathway program prospects, as assigned.
9. Participate in regular department meetings to share performance, best practices, and competitive intelligence.
10. Perform other duties as assigned.
11. Travel up to 15% of the time.
12. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
13. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

Bachelor's degree, or an equivalent combination of education and experience such that comparable knowledge and abilities have been acquired.

Required Experience

● Minimum of three years of related work experience in university-level admissions, higher education student services, secondary education, sales, or a closely related area.
● Experience and proven competence managing multiple tasks, scheduling, and competing priorities under tight timelines with high attention to detail.
● Experience solving problems using logic, reasoning, and critical thinking.
● Experience using a personal computer and software packages, including Microsoft Office and Google Suite.

Desirable Education and/or Experience

● Master's degree.
● Experience recruiting graduate students interested in health, science, technology, engineering, and math (HSTEM) programs, as well as business programs.
● Experience working with CRM and Admissions systems (Slate).
● Experience working in secondary or higher education in the region, including graduate admissions and recruitment practices at a university or college.
● Experience working with Financial Aid and Registrar's Office.

Required Knowledge, Skills, and/or Abilities

● Excellent oral/written communication and interpersonal skills, including experience presenting to audiences.
● Experience and demonstrated ability to work independently, stay highly self-motivated with limited or no direct supervision, and work effectively in a team.
● Demonstrated ability and willingness to travel throughout the region, up to 15%, and to work flexible hours, including nights and occasional weekends.
● Possession of a valid driver's license and demonstrated ability to comply with Michigan Tech vehicle-use requirements.
● Demonstrated commitment to contributing to a safe work environment.
● Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Desirable Knowledge, Skills, and/or Abilities

● Ability to analyze data to drive recruitment strategy
● Demonstrated knowledge of college and university educational systems
● Experience and demonstrated ability to build relationships and communicate effectively across with university stakeholders, including students, staff, advisors, faculty, and officials.
● Knowledge of graduate fellowships and financial aid opportunities available to prospective students, and ability to promote them effectively.

Language, Mathematics and/or Reasoning Skills

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following training courses:
● Employee Safety Overview
● Annual Data Security Training
● Anti-Harassment, Discrimination, Retaliation Training
● Annual Title IX Training

1

FLSA Status

Exempt

Appointment Term

12 months

Shift

Pay Rate/Salary

The anticipated salary range for this position is $51,050 - $56,424; however, the final salary is negotiable based on experience and qualifications

Title of Position Supervisor

Assistant Director of Graduate Admissions

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

Additional Information