Human Resources

Summary

Michigan Technological University is seeking an office Assistant for Van Pelt and Opie Library. This position supports the Circulation Desk with excellent customer service, patron support, collaboration, and creative problem-solving. This position staffs our Circulation Desk and assists in performing daily/weekly Circulation tasks.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities and Essential Duties

1. Staff the Circulation Desk, in rotation with other staff members; responsible for weekend library building opening and closing
2. Effectively and reliably work, under limited supervision, to assist patrons with Circulation services
3. Respond accurately and confidently to a variety of questions about library services, policies, and procedures; or, refer questions or needs to other library staff, IT staff, and others as appropriate
4. Assist patrons with a variety of technology and equipment, including basic troubleshooting and explanation of printers, scanners, and workstations
5. Maintain security of confidential patron information
6. Perform daily Circulation tasks such as mail sorting, building walk-throughs, and stacks maintenance
7. Manages and assesses newspapers, new bookshelf, and the inventory of all physical library collections
8. Functional supervision may be exercised over student assistants; serves as a member of the team that develops student assistant assignments and provides coaching and models service that adheres to the library's customer service standards
9. Participate in the library's commitment to continuous service quality improvement; strongly encouraged to bring to the attention of Manager improvements in service or materials based on patron interactions
10. Integrate safety practices into daily activities
11. Other duties as assigned
12. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
13. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• Two years of office/clerical experience.
• Two years of customer service experience.
• Two years experience using a computer workstation with basic software including word processing and spreadsheet applications.
• Ability to compose correspondence (e.g., e-mail messages) using correct spelling and grammar.
• Experience working in a busy, fast-paced environment.

Desirable Education and/or Experience

• Previous library work experience
• Some higher education
• Supervisory experience

Required Knowledge, Skills, and/or Abilities

· Exemplary attendance and dependability are essential
· Excellent interpersonal and customer service skills with experience working with diverse populations
· High attention to detail
· Experience working effectively and with patience while encountering frequent interruptions
· Demonstrated knowledge of proper grammar, spelling, and punctuation
· Ability to work and contribute both independently and as an integral part of a service team

Desirable Knowledge, Skills, and/or Abilities

• Ability to generate reports using basic numeric data
• Demonstrable willingness to master new software, systems, technology and skills to assist others in their use
• Demonstrable experience with software such as Microsoft Office programs and/or the Google suite (calendar, e-mail, etc.)

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
• Annual Title IX Training

Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

-

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount $16.39 per hour.

Title of Position Supervisor

Manager of Circulation Services

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 04/29/2026 - 05/06/2026
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.