Human Resources

Summary

Michigan Technological University is seeking a Senior Office Assistant for our Testing Center. This position will proctor exams and assist with day-to-day office administration. The chosen candidate will also be expected to complete additional training allowing them to proctor for sponsored exams.

Responsibilities and Essential Duties

1. Assist with the administration of the testing center and coordination of scheduling exams.
2. Accurately enter, edit, and manage data using software such as Microsoft Excel and Google Sheets.
3. Communicate effectively with instructors, students, and other Testing Center visitors in person, by phone, and by email.
4. Work with minimal supervision and balance multiple activities in a fast-paced environment.
5. Proctor paper/pencil and computerized exams for Michigan Tech courses and sponsored exam companies such as Pearson and ETS.
6. Address questionable candidate behavior to enforce academic integrity.
7. Maintain security and confidentiality of all testing materials, student information, and other confidential information.
8. Solve problems with consideration for the interests of multiple stakeholders.
9. Update documentation using Microsoft Office, Google Suite, and Adobe PDF.
10. Maintain organized and secure digital and physical files.
11. Scan and score multiple choice exam bubble sheets, and report results electronically to instructors through the Remark OMR Software.
12. Work some evenings and/or weekends as testing needs require.
13. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
14. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

• High school diploma or an equivalent combination of education and
experience from which comparable knowledge and abilities can be acquired.

Required Experience

• 1 year office/clerical experience
• Experience using Microsoft Office Suite, Google Suite, and Windows based
computers

Desirable Education and/or Experience

• 1 year of college
• Experience with data entry
• Experience proctoring paper/pencil and computerized exams
• Experience with computerized testing through sponsored organizations
• Experience working with students with accommodations or learning disabilities
• Experience working with international students
• Experience using scheduling software
• Experience with conflict resolution
• Experience creating forms and documents
• Experience using office equipment such as printers, scanners, and phones

Required Knowledge, Skills, and/or Abilities

• Demonstrated ability to independently organize, prioritize, and complete multiple work assignments in a fast-paced work environment with frequent interruptions
• Demonstrated ability to use judgment when dealing with confidential information
• Demonstrated ability to work with accuracy and attention to detail
• Demonstrated ability to work independently and take initiative to solve problems
• Excellent interpersonal, customer service, and written/oral communication skills
• Demonstrated ability to deal professionally with challenging customer service situations
• Demonstrated ability to effectively adapt to change
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
• Demonstrated commitment to contribute to a safe work environment

Desirable Knowledge, Skills, and/or Abilities

• Familiarity with FERPA, the ADA, and other policies regarding accommodated testing
• Demonstrated ability to learn new computer skills
• Proactive and creative approach to problem solving
• Demonstrated ability to work effectively as part of a team
• Proven ability to create and maintain positive working relationships while demonstrating a caring and proactive attitude in working with students, staff, faculty, administrators, and external agencies
• Demonstrated success in, or potential future contributions to, working with
persons with a wide variety of backgrounds and viewpoints

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following
training courses:

• Employee Safety Overview
• Annual Data Security Training
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Title IX Training

The candidate will be required to complete training to proctor exams administered by Pearson and ETS. As a condition of employment, put forth by Pearson and ETS, the candidate will be ineligible to take any exams sponsored by these entities for the duration of their employment and for a waiting period of up to 1 year after their employment is complete.

Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1

FLSA Status

Non-Exempt

Appointment Term

10 months

Shift

-

Pay Rate/Salary

Contractual. External applicants will receive the minimum amount ($17.24/hr.)

Title of Position Supervisor

Testing Center Manager

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 3/24/26 - 3/30/26
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.