Human Resources

Summary

This position involves developing and implementing website content and marketing strategies for the Campus Store and University Images at Michigan Technological University, serving as part of a team dedicated to kindness in customer service. Key responsibilities include overseeing website content and order fulfillment, managing promotional campaigns, and assisting students and customers. By effectively promoting merchandise and engaging with customers, the role contributes to the department's goal of enhancing the university's brand presence.

Responsibilities and Essential Duties

1. Manage and monitor the Campus Store and University Images websites using HTML editor and web design software; conduct content audits to eliminate missing, redundant or outdated information.
2. Curate in-store and online merchandise to reflect changes in inventory or promotion; photograph merchandise, edit existing images, create and place price or descriptive signs as appropriate, delete discontinued merchandise and remove product images from servers and websites.
3. Collaborate with managers and staff to confirm websites align with brand strategy and are compliant with Web Content Accessibility Guidelines and University Accessible ICT policy.
4. Collaborate with managers and staff on strategies to grow web traffic metrics and increase conversion rates.
5. Oversee and maintain all phone and web order fulfillment functions.
6. Brainstorm, develop, and implement strategies with managers for creative marketing, advertising and promotional campaigns, goals, and objectives for the Campus Store and University Images; utilize effective marketing and promotional channels, including media platforms, to relay messages to stakeholders.
7. Maintain promotional calendar and collaborate with Auxiliary’s Creative Suite.
8. Perform merchandising financial processes as necessary including but not limited to reporting financial aid sales, verifying and adding indexes to the merchandising specific inter account bills, verifying gift card activations, and requesting cash bags from Cash Hub.
9. Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers through mail, email, telephone, and in-person transactions.
10. Open and close store and cash registers using point of sale system and assist with daily verification of sales, to include investigating and resolving discrepancies in reconciliation of payment tenders. Operate cash registers, manage financial transactions, and balance cash drawers (transaction types include scholarships, tuition, department charges, refunds, etc.).
11. Assist with sales month close and year end inventory process.
12. Occasionally verify student ID cards for tuition charges and enable in CS Gold.
13. Maintain security of confidential information.
14. Assist with all aspects of receiving shipments from vendors with accuracy when needed.
15. Work irregular hours, including evenings, weekends, and holidays as required.
16. Perform other duties and tasks and assist with special projects assigned by the General Manager and the Campus Store Manager.
17. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives, to include, but not limited to: participate and present Report Outs and Teach Backs for departmental AVPA meetings based on modeling, participate in annual Professional Development Day programs and lectures, attend LEAN workshops, engage with other college stores and associations professionally via various webinars, Zoom meetings, and training sessions offered.
18. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

• High school diploma or equivalent.
• Possess a valid US Driver License and meet Michigan Tech University’s vehicle use requirements.

Required Experience

• Minimum of three years office/clerical and computing experience.

Desirable Education and/or Experience

• Bachelor’s degree in web design, business, marketing, communications, related field, or five years of equivalent experience preferred.
• Minimum of two years retail experience, preferably in a college retail setting.
• Demonstrated experience with HTML, CSS and web development tools.
• Proven work experience in website maintenance, marketing, or similar role.
• Experience working with WinPrism/PrismCore, WPAdmin, Banner, CSGold, Canvas, and other university-related software.

Required Knowledge, Skills, and/or Abilities

• Excellent communication and interpersonal skills.
• Demonstrated attention to detail and excellent analytical skills.
• Proficient in Gmail, Google Suite.
• Ability to operate basic office equipment including personal computer, photocopy machine, printer, scanner, fax machine, and calculator.
• Advanced computer skills.
• Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

• Time management and organizational skills with the ability to prioritize tasks.
• Demonstrated ability to work with teams and collaborate.
• Critical thinking and problem-solving skills.
• Proficient in Adobe Creative Suite.
• Proficient in Microsoft Office Suite.
• Excellent content creation and writing skills.
• Demonstrated understanding of content management systems (CMS).
• Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following training courses:

Employee Safety Overview
Annual Data Security Training
Anti-Harassment, Discrimination, Retaliation Training
Annual Title IX Training

Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1.0

FLSA Status

Non-Exempt

Appointment Term

12 months

Pay Rate/Salary

Contractual. External applicants will receive the minimum amount ($19.10/hr.)

Title of Position Supervisor

General Manager

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)