Human Resources

Job Description Summary

Human Resources Customer Support performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse HR functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts.

Essential Duties & Responsibilities (other duties may be assigned)

1. Provide administrative support for daily HR functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries.
2. Greet and assist customers in a friendly, courteous manner
3. Receive, process and maintain forms related to HR.
4. Independently research and resolve problems associated with HR.
5. Build and maintain packets for New Husky Orientation including but not limited to benefits, payroll and/or employment eligibility verification
6. Calculate and track RSVP points and eligibility, leave balances and process any necessary adjustments or payouts
7. Review and update HR forms and website information to ensure accuracy
8. Process print requests
9. Complete Benefits and/or Payroll deduction adjustments
10. Maintain and update permanent, confidential Employee files
11. Data enter and maintain employee records in Banner
12. Complete internal and/or vendor audits
13. Run Banner reports related to HR.
14. Assist in the biweekly data entry for multiple processes
15. Be knowledgeable about the organization and business of MTU Human Resources and act as a backup to support all areas
16. Be knowledgeable of regulations including but not limited to Federal, State and local taxes
17. Create M-numbers and User ID’s in Banner
18. Process Visitor Access Forms
19. Review, track and data enter employment forms as needed.
20. Collect the appropriate materials and sign-off on I-9 forms for new employees while tracking and communicating progress with departments
21. Work with the employment representative to process and track background checks for new employees
22. Track and support function with the faculty Review, promotion and tenure process
23. Provide support for the Campus & Community Welcome Program which include but are not limited to: coordination of schedule, greet and welcome upon arrival and preparation of materials
24. Review EPAF edits and process those ready to be applied
25. PageUp support role for academic and staff employment
26. Analyze and enter data in the Banner system from all status forms which include but are not limited to: Position Authorization Forms, Employee Status Change Forms and Short-Term/Casual/Seasonal Employment Authorization Forms
27. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
28. Integrate safety practices into daily activities
29. Assist with special projects, functions and events
30. Other duties as assigned

Required Education, Certifications, Licensures (minimum requirements)

• High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Required Experience (minimum requirements)

• Four years office/clerical experience
• Four years of proven high-quality customer service experience
• Four years’ experience using personal computers including Microsoft Word and Excel

Desirable Education and/or Experience

• Familiarity and experience with Banner
• Experience creating forms
• Experience working with people from multiple countries and cultures

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal, customer service and written/oral communication skills
• Demonstrated willingness and ability to learn and follow instructions
• Demonstrated ability to work effectively with frequent and multiple interruptions
• Demonstrated ability to simultaneously work on multiple projects
• Demonstrated knowledge of proper grammar, spelling, and punctuation
• Demonstrated ability to be flexible and adapt to changing priorities
• Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of an office
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
• Demonstrated commitment to contribute to a safe work environment
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff

Desirable Knowledge, Skills, and/or Abilities

• Familiarity and experience with Human Resources functional responsibilities.

• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. **

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.00

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($17.00/hr).

Title of Position Supervisor

Manager of Human Resources Information Systems

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 11/15/2023 - 11/21/2023
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information

Your references should include the contact information for at least three (3) professional references.