Human Resources

Job Description Summary

As a System Administrator working on our Identity and Access Management team, you will be responsible for the development, support, and administration of the identity and access management function and all its components.

Essential Duties & Responsibilities (other duties may be assigned)

● Ensure a high-level of data integrity across all systems by finding and addressing data inconsistency issues.
● Ensure role-based access control is configured properly to provision and deprovision access accurately.
● Maintain policies, procedures, and internal control documentation required for user provisioning and deprovisioning.
● Participate in design and implementation of new and improved processes, as well as tools and technologies that add automation, improve efficiency, enhance user experience.
● Participate in incident response troubleshooting & resolution efforts involving IAM systems & processes.
● Participate in ongoing projects to modernize IAM systems and processes.
● Build, modify and maintain provisioning workflows and processes.
● Evaluate and install vendor upgrades and resolve software related problems, as well as apply and test product patches and fixes as they are released.
● Document accurately, timely and effectively the processes, procedures, and all changes to systems.
● Provide advanced troubleshooting and support per requests from team members and campus community.
● Work with other team members and teams on designated systems and projects.
● Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Required Education, Certifications, Licensures (minimum requirements)

● Bachelor's degree in system administration or a comparable technology-related degree program; or an equivalent combination of education and experience from which required knowledge and abilities can be acquired

Required Experience (minimum requirements)

● A minimum of two years experience working with relational database management systems such as Oracle, Microsoft SQL, MySQL.
● A minimum of two years experience with Structured Query Language (SQL).
● A minimum of two years of information technology-related customer service experience including experience managing customer requests in a request tracking system.

Desirable Education and/or Experience

● Experience working in identity and access management.
● Experience with role-based access controls and configuring automated provisioning and deprovisioning.
● Experience with Microsoft and Linux server administration.
● Knowledge of common network concepts, protocols and tools.
● Experience and ability to work within change management systems.
● Experience working with configuration management systems such as Red Hat Satellite, Puppet, Red Hat Automation Platform (Ansible), Chef, etc.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Familiarity with relational database management systems such as Oracle, Microsoft SQL, MySQL.
● Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
● Excellent communication and interpersonal skills, including the ability to build solid working relationships with people of diverse personalities and professional backgrounds, with a strong focus on customer service.
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
● Must be self-directed and able to prioritize work and be able to meet deadlines in a timely manner. In addition, must be able to participate and interact as a team player on many projects.
● Must be able to work some varied hours including late afternoons, nights, weekends or holidays during scheduled maintenance windows or emergencies, and be accessible via cell phone 24/7 for emergency calls.
● Demonstrated commitment to contribute to a safe work environment.
● Ability to translate business needs into solution requirements.

Desirable Knowledge, Skills, and/or Abilities

● PowerShell scripting experience.
● Understanding of public key infrastructure (PKI).
● Knowledge of authentication, authorization and identity tools (e.g., LDAP, Active Directory, Kerberos, NIS, ADFS).
● Highly organized and able to adapt quickly to changing priorities.
● Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. **

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Flexible remote work accommodations are available after an initial fully on-campus period of 6 months.
● Proximity and max travel time to campus will be negotiated with a successful candidate, not to exceed two hours of travel time to campus.
● Infrequent work (less than 2% of time annually) may be performed in a data center where the use of hearing protection is required.
● Work is performed that requires the use of a computer, input devices, screens, high-speed internet, telephone, and video communications equipment.
● Frequent use of computer and exposure to computer screens where visual strain may occur.
● Frequent repetitive hand/wrist motions and finger manipulation.
● Frequent written, oral and/or visual communication with students, faculty and staff.
● Moderate need to physically meet with coworkers, vendors, technicians or members of the campus community when remote options are not viable or less effective.
● Personal Protective Equipment (PPE):
○ Hearing protection (when located in data center)
○ The noise level in the work environment is usually low to moderate

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Required Departmental Training: 

    ● Additional Information Technology related training modules

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1

FLSA Status

Exempt

Appointment Term

Shift

Pay Rate/Salary

Negotiable, No less than $60,000

Title of Position Supervisor

Director, IT Operations

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

● Your references should include the contact information for at least three (3) professional references.
● Include any optional documents, for example: Certification(s)/License(s)/Letter(s) of Recommendation

Additional Information

About IT Operations:
Our group is responsible for identity management, storage, virtual machine infrastructure, Linux/Mac OS/Windows operating system management, application packaging/distribution, license servers, core services (DHCP/DNS/LDAP/Authentication Systems), application traffic management/load balancing, data center operations, printing infrastructure and much more.

Our 24+ full-time staff and over 50 part-time student technicians are hardworking and creative problem solvers with a demanding amount of technical work to accomplish. That work is a balance of making sure our technology and skills stay at the leading edge while servicing our technical debt associated with legacy systems and previous technical mergers. The systems and services we run support the entirety of the faculty, staff, students, alumni, and campus academic community.

About the University:
Michigan Tech is an internationally renowned doctoral research university located in Houghton, MI in Michigan’s scenic Upper Peninsula, on the south shore of Lake Superior. The area provides a unique setting where natural beauty, culture, education, and a diversity of residents from around the world come together to share a superb living and learning experience.

Diversity Information:
Michigan Tech is an ADVANCE institution, one of a select group of universities in receipt of NSF funds in support of our commitment to increase diversity and the participation and advancement of women in STEM.