Human Resources

Job Description Summary

The Transportation Services department provides services to students, employees, and guests of the University to support their parking and transportation needs. The General Manager is a highly collaborative and innovative Auxiliary Services leader responsible for providing strategic leadership, daily management, developing policies and procedures, and directing the day-to-day operations of the Husky Motors rental fleet, campus shuttle services, parking, permitting, enforcement, and motorist assistance.

Essential Duties & Responsibilities (other duties may be assigned)

• Provide leadership, management, and strategic oversight in all aspects of operations for the Transportation Services department, ensuring service excellence for stakeholders while maintaining compliance with all applicable University, state, and federal safety regulations related to parking, shuttle, and rental fleet.
• Hire, train, supervise, and schedule staff in all areas of the operation. Develop staff skills through training, supervision, and evaluation.
• Collect and analyze data to support goal-setting and decision-making. Identify action items and key performance indicators.
• As an auxiliary operation, manage departmental finances to maintain a self-supporting and sustainable operation. Create strategies to develop reserves.
• Execute Request for Proposals (RFPs) and contracting with third-party vendors for shuttle services, technology, and other operational needs.
• Conduct an annual review of rental fleet rates and parking permit pricing and make recommendations for adjustments and improvements.
• Maintain an inventory and record of current condition of rental fleet assets, technology, and parking infrastructure, and create a schedule and funding model for maintenance, replacement, and expansion.
• Oversee the assignment and distribution of parking permits to faculty, staff, students, vendors, contractors and visitors on campus.
• Manage 24-hour campus enforcement by overseeing parking policies, ordinances, and processes, monitoring citations, and managing the appeals process. Make decisions regarding the towing of vehicles as necessary.
• Communicate parking lot availability changes to permit holders due to maintenance, snow removal, construction, or campus events. Communicate shuttle interruptions with the ridership.
• Create, implement, and maintain a departmental communications plan including, but not limited to, website updates, social media, maps, and systems for assessment and receiving customer satisfaction feedback.
• Maintain strong relationships and frequent communication with Facilities Management for parking lot maintenance and plowing, and with Public Safety and Police Services for parking enforcement, and motorist assists outside of business hours.
• Participate in a rotation for being on call for after-hours emergencies from rental fleet clients.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
• Implement and maintain safety and security-related policies, resources, and training within Transportation Services. Ensure that all staff are applying safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures (minimum requirements)

● Bachelor's degree in business, public administration, transportation, or related field or an equivalent combination of education and experience.

Required Experience (minimum requirements)

● Previous experience in transportation operations, parking management, parking enforcement, logistics, dispatch, or a related field.
● 2 years experience in a management role, including responsibilities for hiring, training, complaint resolution, budgeting, and financial performance.
● Basic knowledge sufficient to create and edit documents in Word, Excel, Web­ based applications, and other software applications using a personal computer.

Desirable Education and/or Experience

● Demonstrated experience working in a campus environment
● Fleet management experience
● Class “C” Underground Storage Tank Operator training

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Leadership skills demonstrating a high level of initiative, resourcefulness, and innovation.
● Excellent complex problem-solving and organizational skills, including the ability to set priorities, manage simultaneous projects, and complete projects on time.
● Proven high level of attention to detail.
● Ability to diffuse confrontational situations calmly and respectfully.
● Demonstrated ability to build relationships with customers.
● Demonstrated project management experience.
● The ability to thrive and lead in an atmosphere of constant change.
● Strong analytical skills including the ability to analyze data to drive decision making.
● Excellent listening and communication skills, including writing formal. documents, facilitating meetings, and giving presentations to large audiences.
● Ability to engage effectively with diverse stakeholders.
● Demonstrated ability to maintain confidentiality.
● Demonstrated understanding of the organizational roles and responsibilities for safety among management, supervisors, and employees.
● Demonstrated ability to manage and motivate staff.
● Demonstrated ability to compose reports and correspondence.
● Demonstrated ability to work with frequent interruptions.

Desirable Knowledge, Skills, and/or Abilities

● Demonstrated knowledge of parking regulations and enforcement policies, state and federal laws, including the Americans with Disabilities Act (ADA)
● Demonstrated knowledge of Banner, Banweb, WebFocus, Perceptive Content, T2 Flex and Fleet Commander.
● Demonstrated knowledge of campus building, facilities, structures, and lots

● Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. **

Work Environment and/or Physical Demands

● The noise level in the work environment is usually moderate
● Demonstrated ability to lift and/or move up to 40 pounds
● While performing the duties of this job the employee is occasionally required to sit, climb or balance.
● The employee is frequently required to stoop, kneel, and crouch.
● The employee is regularly required to stand, walk, talk, or hear; use hands to finger, handle, or feel an object; and reach with hands and arms.
● Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Required Departmental Training:

● Van training
● State required Class “C” Underground Storage Tank Operator training
● Lean White Belt training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.00

FLSA Status

Exempt

Appointment Term

Shift

Pay Rate/Salary

Negotiable, No less than $60,000

Title of Position Supervisor

Associate Vice President for Administration

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

• Your references should include the contact information for at least three (3) professional references.

Additional Information

• https://www.mtu.edu/transportation/