Human Resources

Job Description Summary

The Center for Technology & Training is seeking a Business/Training Support Specialist to help elevate our trainings (transportation (roads and bridges) and environmental programs) and support our business activities. This position provides a self-motivated candidate with an opportunity to help develop new training materials and bring a fresh outlook to existing training materials. They provide support for events from start to finish – organizing events and working with both internal and external subject matter experts, processing registrations and payments, Zoom management, providing virtual and on-site event support, customer communications, and more. The Business/Training Support Specialist is also a key member of our financial team that reconciles event payments and periodically processes payroll. They will also work collaboratively with faculty, staff, students, and clients to complete project goals and to ensure that services are consistent with the mission of the center and the university.

• Essential Duties & Responsibilities (other duties may be assigned)

• Process event registrations and understand data that goes into CTT's customer relationship management (CRM) system.
• Use the CRM to create reports, rosters and mailing lists as needed.
• Record and deposit training registration fees, monitor unpaid invoices, and follow-up with customers on late payments beyond the 30 day past due term.
• Assist with reviewing data used in billing and verifying accuracy against customer registration information.
• Assist with internal and external mail distribution (training materials, newsletters, etc.).
• Provide support for virtual training events over Zoom (setting up Zoom meetings/webinars, distributing participant links, assisting with customer support, and providing moderation, if needed).
• Work with planning committee or independently to organize agenda and speakers for a CTT conference (around 300 participants in-person/virtual).
• Help set-up and schedule trainings (virtual and in-person) with external subject matter experts on a variety of topics (motor grader operation, welding, productivity software, workforce retention, etc.), including seeking out qualified trainers and facilitating contracts.
• Develop training materials (lesson plans, presentations, handouts, etc.) for new CTT trainings and assist as needed with redesigning existing training materials.
• Interface with customers via telephone, electronically, and in-person.
• Serve as backup for entry and submittal of departmental bi-weekly payroll (approximately 35 employees) 

Required Education, Certifications, Licensures (minimum requirements)

•  Bachelor's degree or four years of equivalent education and experience.

Required Experience (minimum requirements)

• Professional experience using customer relationship management (CRM) or similar systems, such as Salesforce.
• Experience working in education and developing training/course content.
• Experience setting up, developing, and delivering virtual training/course content using a webinar application such as Zoom.

Desirable Education and/or Experience

• Experience in professional customer service.
• Experience managing student interns.
• Experience using University software including Banner.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Demonstrated analytical, problem solving, and decision-making skills.
• Superior interpersonal and oral/written communications skills.
• Excellent organizational skills with the ability to work independently.
• Demonstrated ability and willingness to prioritize and work on multiple, ongoing projects simultaneously.
• Demonstrated ability to work with accuracy and attention to detail.
• Demonstrated ability and willingness to work as a member of a project team.
• Demonstrated ability to use judgment when dealing with confidential information.
• Advanced knowledge and experience with Microsoft Office tools including PowerPoint, Word and Excel.
• Travel to workshops/conferences periodically to provide on-site support.
• Possess a valid driver’s license and meet Michigan Tech University’s vehicle use requirements.
• Demonstrated ability to work as a team member and contribute to the overall function of the department.
• Demonstrated ability to work, communicate, and interact effectively with culturally and educationally diverse individuals.
• Demonstrated ability to use judgement when dealing with confidential information.
• Demonstrated ability to learn new computer skills.
• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints
• Demonstrated commitment to contribute to a safe work environment

Desirable Knowledge, Skills, and/or Abilities

• Understanding of transportation and or other public infrastructure industry.
• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. 

Language, Mathematics and/or Reasoning Skills

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1

FLSA Status

Exempt

Appointment Term

12 months

Shift

Pay Rate/Salary

No Less than $50,000

Title of Position Supervisor

Associate Director

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

• Full consideration will be given to applications received by February 29, 2024, however, applications may be considered until the position is filled.

Additional Information

• The Center for Technology & Training (CTT) provides technology transfer, software development and research services to support agencies that manage public infrastructure. With annual funding from the Federal Highway Administration (FHWA), the Michigan Department of Transportation (MDOT) and Michigan Technological University (MTU), the CTT administers Michigan’s Local Technical Assistance Program (LTAP) and manages the development and support for roadway asset management, project estimating, and project management. The CTT also works under contract with other agencies to complete discrete research and service projects. For more information, please visit www.ctt.mtu.edu.