Human Resources

Advancement and Alumni Engagement Business Systems Analyst/Data Visualization Specialist

Apply now Job No: 24185
Department: Office of Advancement
Work Type: Staff - Full Time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Advancement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or

Job Description Summary

*This is an internal to Michigan Tech University search only*

The Business Systems Analyst/Data Visualization Specialist is a member of the Advancement Services team and works with departments across campus to provide a wide range of alumni and donor information. The primary responsibility of this position is supporting Michigan Tech’s alumni and donor information systems and working closely with users to understand their data needs. This position will create reports and execute queries using Ellucian CRM Advance, WebFOCUS and SQL. In addition, this position will serve as a key contributor on large, complex projects involving multiple stakeholders.

Essential Duties & Responsibilities (other duties may be assigned)

• Acquire and maintain operational and functional knowledge of all aspects of CRM Advance , and all other systems required to support the departments serving alumni and donors.
• Provide ad-hoc reports using Ellucian CRM Advance, WebFOCUS and SQL.
• Provide Banner & CRM Functional/Technical support.
• Assist with the analysis of business processes, define and document business process requirements through conversion to CRM Advance.
• Work closely with the Executive Director for Advancement Services to raise new issues, communicate the status of issues, and seek direction as needed.
• Assist with maintenance, upgrades, and enhancements of CRM Advance and all systems required to support the responsibilities of Advancement and Alumni Engagement.
• Design, implement and modify reports that address analytical, functional, and regulatory needs.
• Create and maintain user documentation for processes, procedures, and reports.
• Conduct research and produce ad hoc reports (benchmarking, donor analysis, etc.)
• Provide user support with core applications.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
• Provides system testing for new implementations, upgrades, and update/fix patches.
• Validate and monitor data for discrepancies.

Required Education, Certifications, Licensures (minimum requirements)

Bachelor’s degree in business administration, computer science, management information systems or technically related field or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience (minimum requirements)

● Advanced knowledge with personal computer applications, including word processing, spreadsheets, and database applications.
● Experience with SQL or other standard query languages.
● Experience using Banner &/or CRM software.
● Experience using WebFOCUS or other report writing software to produce reports for delivery to end users.
● Experience in a higher education environment.

Desirable Education and/or Experience

● Master’s degree in Computer Science, Information Systems, Data Science, or related field.
● Three years of experience with emphasis on business systems or process analysis in an information technology environment.
● Experience using Microsoft Dynamics 365.
● 2+ Years Writing Oracle SQL, MySQL, or equivalent software environment.
● Ability to self-motivate, take initiative, and endure leadership skills to seek out work and accomplish goals.
● Ability to focus on and comprehend information, learn new skills and abilities, assess a situation, and seek or determine appropriate resolution, accept managerial direction, and feedback, and tolerate and manage stress.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Demonstrated ability to analyze data, processes, and complex situations to determine the best course of action.
● Excellent problem solving and analytical skills.
● Excellent organizational skills and ability to balance multiple priorities and objectives while meeting deadlines.
● Excellent interpersonal, customer service and oral/written communication skills and the ability to document business needs in both technical and non- technical terminology at a variety of skill levels.
● Demonstrated ability to work with accuracy, precision, and attention to detail.
● Demonstrated ability to use judgment when dealing with confidential information.
● Demonstrated ability to deliver results effectively either working independently or on a team.
● Demonstrated ability to learn new software.
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
● Integrate safety practices into daily activities.

Desirable Knowledge, Skills, and/or Abilities

● Demonstrated understanding of customer relationship management systems, relational databases, Microsoft Dynamics 365 and standard query languages.
● Experience working with all levels of staff.
● Ability to learn all federal, state, and institutional requirements and laws impacting the delivery of services and systems.
● Demonstrated understanding of and/or experience with alumni and donor administrative and systems processes.
● Demonstrated understanding of and/or experience using statistical analysis tools. Provides analysis that leads to actionable business insights.
● Experience with visualization software such as Tableau, or Power BI.
● Proactive approach to handling data issues and offer solutions that promote data consistency & governance.
● Advanced experience in writing SQL queries against relational databases for standard and custom reports.
● Ability to streamline workflows and identify automation possibilities.
● Advanced Excel functionalities such as VLOOKUP, IF statements, Pivot Tables, Graphs, Charts, and data validation.
● Familiarity with Google Workspace.
● Knowledge of scripting languages (SQL, Python).
● Ability to recommend policies, document risks, and propose solutions to management and senior leadership.
● Knowledge of basic data architecture & design within a relational database.  Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.

Language, Mathematics and/or Reasoning Skills


Work Environment and/or Physical Demands

The work environment is that of a typical office setting and the the noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

  • Employee Safety Overview

  • Anti-Harassment, Discrimination, Retaliation Training

  • Annual Data Security Training 

  • Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

Full-Time Equivalent (FTE) % (1=100%)


FLSA Status


Appointment Term

12 months



Pay Rate/Salary

Negotiable, no less than $48,000

Title of Position Supervisor

Executive Director for Advancement Services

Posting Type


Dependent on Funding


Special Instructions to Applicants (if applicable)

*This is an internal to Michigan Tech University search only*

Applicants will need to upload a resume, letter of interest and list of reference providers.

Additional Information


Required Education, Certifications, Licensures* (minimum requirements)

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Applications close:

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