Human Resources

Office Assistant 5

Apply now Job No: 21079
Department: Merchandising Operations
Work Type: Union
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Office/Clerical Support

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or

Job Description Summary

Support merchandising operations of the Campus Bookstore and University Images in merchandise sales and customer service.

Essential Duties & Responsibilities (other duties may be assigned)

1. Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers.
2. Operate cash registers, manage financial transactions, and balance drawers.
3. Maintain an orderly appearance throughout the sales floor.
4. Assist with receiving and processing inventory transfers.
5. Restock inventory as required.
6. Receive and route telephone calls.
7. Utilize specialized software in support of inventory maintenance and accuracy.
8. Operate basic office equipment including personal computer, photocopy machine, calculator, and fax machine.
9. Assist with development and implementation of product-marketing strategies, including advertising campaigns, sales promotions and other campus and store-related events.
10. Assist University Images with staffing requirements.
11. Assist course material manager with processing inventory, web orders, and customer service requirements.
12. Assist with special projects related to store operations.
13. Opening and closing of the store and cash registers using point of sale systems.
14. Occasionally work irregular hours, including evenings, weekends, and holidays as required.
15. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
16. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures (minimum requirements)

• High School diploma or equivalent.

Required Experience (minimum requirements)

• Two (2) years excellent customer service experience.
• Three (3) years office/clerical experience.
• Three (3) years’ experience using personal computers and basic software packages.
• Experience using advanced features of word processing, spreadsheet and database software.

Desirable Education and/or Experience

• Associates degree
• Experience with college merchandising or retail
• Strong analytical skills and financial judgment

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal, customer service, and written/oral communication skills.
• Proven excellent time management and organization skills.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated ability to work with accuracy and attention to detail.
• Demonstrated ability to handle high stress situations.
• Demonstrated ability to take initiative to solve problems.
• Demonstrated ability to use judgment when dealing with confidential information.
• Demonstrated ability to work effectively with frequent interruptions.
• Demonstrated ability to teach and train others.
• Ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, staff, and visitors.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

  • Employee Safety Overview

  • Anti-Harassment, Discrimination, Retaliation Training

  • Annual Data Security Training 

  • Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Full-Time Equivalent (FTE) % (1=100%)


FLSA Status


Appointment Term

12 months


1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($12.50/hr).

Title of Position Supervisor

Merchandising Manager

Posting Type

Internal & External Posting

Special Instructions to Applicants (if applicable)

UAW Posting 6/1/2021 - 6/7/2021.
External applications will be reviewed after internal UAW applications.

Required Education, Certifications, Licensures* (minimum requirements)

Advertised: Eastern Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More