Human Resources

Windows System Administrator

Apply now Job No: 20139
Department: Information Technology
Work Type: Staff Full-time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Information Technology

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or mtujobs@mtu.edu.

Job Description Summary

The System Administrators in our Windows team are responsible for the effective provisioning, installation/configuration, operation, maintenance, security, and performance of a large number of Windows workstations and servers. As a member of our Windows team you will also maintain the systems and services related to authentication (AD/Kerberos), configuration management (SCCM), patch management (WSUS), and application packaging and distribution. You will become part of a culture that empowers employees, treats them with respect, and encourages innovation and open communication.

Essential Duties & Responsibilities (other duties may be assigned)

Operational Responsibilities:
• Assist in administering and managing the Microsoft Windows environment including Active Directory, ADFS, System Center Configuration Manager (SCCM)
• Perform administrative tasks in Windows Active Directory including creating Organizational Units and Group Policy Objects
• Responsible for desktop image deployment and software distribution
• Responsible for granting, monitoring, and reporting on access
• Document accurately, timely and effectively the processes, procedures and all changes to systems
• Coordinate the creation of environments for testing and development purposes and ensure production and test/development environments are kept in sync
• Modify/maintain updates and/or patches of applications using releases and utilities from the manufacturers. Apply and test the technical aspect product specific patches and fixes as they are released.
• Provide advanced troubleshooting and support per requests from team members and the campus community
• Work with other team members on designated systems and projects
• Work on long-term projects as assigned
• Apply safety-related knowledge, skills, and practices to everyday work
• Perform other duties as assigned

Maintenance, Monitoring and Upkeep:
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Install, configure and plan life-cycle replacement, coordinate outages, and perform performance tuning for applications and hardware
• Research and recommend innovative and, where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Security:
• Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure
• Maintain a regular schedule for operating system and security patches
• Coordinate and implement security measures to safeguard information ensuring security requests have proper (system owner) approval (User account verification, maintenance, troubleshooting)
• Assess effectiveness of safety measures and training and implement necessary changes. Anticipate and recognize problems and potential problems at the individual and system levels.

Required Education, Certifications, Licensures (minimum requirements)

• Bachelor's degree in system administration or comparable technology related degree program; or an equivalent combination of education and experience from which required knowledge and abilities can be acquired.

Required Experience (minimum requirements)

• At least 2 years experience in system administration and support of workstations and applications in a large (250> workstation) Microsoft Windows environment required
• A minimum of two years of information technology related customer service experience including experience managing customer requests in a request tracking system
• Experience working with configuration management systems such as SCCM, etc.

Desirable Education and/or Experience

• Familiarity with cloud services: Azure, Google Apps, AWS, Office365
• Knowledge of common network concepts, protocols and tools
• Experience with code management systems such as Jira, BitBucket, Subversion, or GIT
• Experience and ability to work within change management systems.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Proficiency administering Windows Server OS (2012 R2 or higher) and Windows desktop OS (7/8/8.1/10)
• Proficiency with Windows Scripting / PowerShell
• Knowledge of authentication, authorization and identity tools (e.g., LDAP, Active Directory, Kerberos)
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
• Excellent communication and interpersonal skills, including the ability to build solid working relationships with people of diverse personalities and professional backgrounds, with a strong focus on customer service
• Must be self-directed and able to prioritize work and be able to meet deadlines in a timely manner. In addition, must be able to participate and interact as a team player on many projects.
• Must be able to work some varied hours including late afternoons, nights, weekends or holidays during scheduled maintenance windows or emergencies and be accessible by via cell phone 24/7 for technical emergency calls
• Demonstrated commitment to contribute to a safe work environment

Desirable Knowledge, Skills, and/or Abilities

• Highly organized and able to adapt quickly to changing priorities
• Familiar with network architecture and concepts including firewalls, VPN, VLANS, and switches
• The desire and ability to keep abreast of new technologies including desktop, laptop, and server hardware; Windows operating system and application software.

Work Environment and/or Physical Demands

The work environment is that of a typical office and/or classroom setting. The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 3 required trainings; additional training may be required by the department.

Required University Training:

  • Employee Safety Overview

  • Anti-Harassment, Discrimination, Retaliation Training

  • Annual Data Security Training 

 

Required Departmental Training: 

• Additional Information Technology “Securing The Human” training modules

 

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Full-Time Equivalent (FTE) % (1=100%)

1.00

FLSA Status

Exempt

Appointment Term

12 months

Pay Rate/Salary

Negotiable based on education and experience.

Title of Position Supervisor

Director, IT Operations

Posting Type

Internal & External Posting

Special Instructions to Applicants (if applicable)

• Please include contact information for at least three (3) professional references.


• Include any optional documents, for example: Certification(s)/License(s)/Letter(s) of Recommendation

Additional Information

About IT Operations:
Our group is responsible for identity management, storage, virtual machine infrastructure, Linux/Mac OS/Windows operating system management, application packaging/distribution, license servers, core services (DHCP/DNS/LDAP/Authentication Systems), application traffic management/load balancing, data center operations, printing infrastructure and much more.

Our 24+ full-time staff and over 50 part-time student technicians are hardworking and creative problem solvers with a demanding amount of technical work to accomplish. That work is a balance of making sure our technology and skills stay at the leading edge while servicing our technical debt associated with legacy systems and previous technical mergers. The systems and services we run support the entirety of the faculty, staff, students, alumni, and campus academic community.

About the University:
Michigan Tech is an internationally renowned doctoral research university located in Houghton, MI in Michigan’s scenic Upper Peninsula, on the south shore of Lake Superior. The area provides a unique setting where natural beauty, culture, education, and a diversity of residents from around the world come together to share a superb living and learning experience.

Diversity Information:
Michigan Tech is an ADVANCE institution, one of a select group of universities in receipt of NSF funds in support of our commitment to increase diversity and the participation and advancement of women in STEM.


Required Education, Certifications, Licensures* (minimum requirements)

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