Human Resources

Manager, Study Away and Abroad Experiences

Apply now Job No: 22005
Department: Dean of Students/VP Stu Affairs
Work Type: Staff - Full Time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Student Affairs

Full consideration will be provided to candidates who apply on or before January 30, 2022.

Department: Student Affairs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or mtujobs@mtu.edu.

Job Description Summary

Currently, the position reports to the vice president for student affairs and dean of students (VPSA-DOS). Under limited supervision, the manager serves as an ambassador for domestic away, abroad, and incoming exchange programs; is responsible for developing, implementing, assessing, and managing all aspects of approved culturally-responsive and university-wide programs from conception to execution to assessment with an emphasis on safety and compliance, student learning, increased access to under-served students, and accountability; manages university program agreements and serves as the key liaison and representative for the university in dealing with international and national partners; works with faculty to develop and sustain new opportunities for international and domestic faculty-led programs; and produces outcomes that support the five core priorities of the Division: staff excellence, student excellence, internal and external engagement, planning and assessment, and revenue development.

The manager will be a new member of the Student Affairs Leadership Team. Student Affairs employees are expected to be agile, work well in collaborative and ambiguous contexts, and able to successfully navigate differing cultural systems and norms. Some evening and weekend hours will be necessary to fulfill the essential duties. This position has the potential to be filled by a remote employee working in the United States. During the interview process, applicants will be able to discuss specific requirements for remote work in this position.

Essential Duties & Responsibilities (other duties may be assigned)

1. Working with appropriate personnel on campus to develop and implement study abroad/away policies to support students’ success and safety.
2. Supervising study abroad global ambassadors.
3. Promoting programs and services through culturally-responsive communications and marketing strategies (e.g., print materials, website, social media, etc.) and curriculum integration.
4. Collaborating with faculty, Student Affairs colleagues, campus partners, and former students to raise awareness and develop programs and experiences.
5. Managing outreach, recruitment, application, and selection processes.
6. Advising students on academic matters such as registration, academic credit transfer requirements, and referrals to financial aid.
7. Advising and preparing faculty, staff, and students interested in programs and opportunities including pre-departure, return, and related protocols.
8. Designing and overseeing the processes for faculty-led program proposal development and approval.
9. Maintaining accurate database and record-keeping systems.
10. Collecting, managing, and reporting enrollment and other data for approved programs.
11. Working with Admissions and appropriate Student Affairs offices to coordinate incoming exchange student services.
12. Maintaining communications with students, parents, VPSA-DOS, and appropriate campus partners during crisis situations (e.g., behavioral, mental health, criminal activity, local unrest, public health, etc.).
13. Developing, monitoring, and reconciling budgets and expenditures.
14. Liaising with appropriate external associations and agencies to ensure safe and informed travel.
15. Developing and assessing student learning outcomes.
16. Assisting with strategic planning related to study away, abroad, and incoming exchange experiences.
17. Preparing and presenting reports demonstrating value and outcomes of away and abroad experiences.
18. Reviewing and reporting on student evaluations and recommending changes.
19. Developing and disseminating operational procedures, handbook(s), and related materials.
20. Managing risk-management protocols.
21. Coordinating emergency insurance for students in off-campus programs.
22. Coordinating visa and immigration services for students and faculty program directors.
23. Assisting the VPSA-DOS with funding proposals to support experiences.
24. Organizing and planning student symposia related to travel experiences.
25. Participating in and supporting, as requested, signature Student Affairs events (e.g., orientation, welcome week, move-in day, commencement, etc.).
26. Attending established meetings.
27. Representing the office or VPSA-DOS as requested.
28. Maintaining memberships and participating in appropriate professional associations to keep current on trends in the field.
29. Learning about continuous improvement strategies and applying them to work and actively engaging in university continuous improvement initiatives.
30. Applying safety-related knowledge, skills, and practices to everyday work.
31. Performing other position-related duties as requested.

Required Education, Certifications, Licensures (minimum requirements)

● Bachelor’s Degree

Required Experience (minimum requirements)

● Two or more years of similar work experience
● Experience using Microsoft Office and/or Google Workspace
● Experience working effectively with diverse cultural groups

Desirable Education and/or Experience

• Master’s Degree
• Experience living, working, and/or studying away domestically or abroad, including semester-at-sea programs
• College or university setting
• Developing, screening, and/or negotiating contracts

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Demonstrated commitment to diversity, equity, and inclusion of multi-racial/ethnic, low-income, LGBTQ+, veteran, non-traditional, online, disability, first-generation, and other diverse people
● Excellent oral/written communication
● Excellent proofreading skills
● Demonstrated ability to build, foster, and maintain positive professional relationships in a team environment
● Demonstrated problem solving, decision making, and crisis management skills working with complex procedures and processes
● Demonstrated ability to be highly self-motivated, punctual, prioritize multiple tasks, and display attention to detail
● Demonstrated willingness to work flexible hours and travel abroad as needed

Desirable Knowledge, Skills, and/or Abilities

● Demonstrated ability to use traveler relationship management systems, application management systems, or other data management systems (note: viaTRM is the current database system).
● Demonstrated ability to use web content management systems (CMS)
● Demonstrated ability to design brochures, event flyers, and newsletters
● Demonstrated ability to manage social media accounts
● Demonstrated ability to build and maintain a variety of international partnerships between the U.S. and international institutions
● Knowledge of risk management protocols related to travel
● Knowledge of emergency or crisis support practices related to travel

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

  • Employee Safety Overview

  • Anti-Harassment, Discrimination, Retaliation Training

  • Annual Data Security Training 

  • Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Full-Time Equivalent (FTE) % (1=100%)

1.00

FLSA Status

Exempt

Appointment Term

12 months

Pay Rate/Salary

Commensurate with experience.

Title of Position Supervisor

Vice President for Student Affairs and Dean of Students

Posting Type

Internal & External

Special Instructions to Applicants (if applicable)

Please upload a cover letter that addresses required and desired qualifications, knowledge, skills, and abilities.

Please upload a résumé with starting and ending month and year for each job.

Contact information for three references and one must be supervisory.

Screening and interviews may begin immediately, but no appointment will be made prior to the full consideration date. Position will remain open until filled.

Full consideration will be provided to candidates who apply on or before January 30, 2022.

Additional Information

About the University

Michigan Tech is an internationally renowned public doctoral research university located in Houghton, MI in Michigan's scenic Upper Peninsula, on the south shore of Lake Superior. The University is home to more than 7,000 students from 60 countries around the world. Founded in 1885, Michigan Tech offers more than 120 undergraduate and graduate degree programs in science, technology, engineering, and math; forestry; business and economics; health professions; humanities; and social sciences. The area provides a unique setting where natural beauty, culture, education, and a diversity of residents from around the world come together to share a superb living and learning experience.

Michigan Tech is an ADVANCE institution, one of a select group of universities in receipt of NSF funds in support of our commitment to increase diversity and the participation and advancement of women in STEM.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer, that provides equal opportunity for all, including protected veterans and individuals with disabilities.

More information can be found at http://www.mtu.edu/about/.


The Character of the Division

The Division of Student Affairs at Michigan Tech is devoted to student success from enrollment to commencement. We are dynamic, agile, and culturally-responsive. We guide, support, and, on occasion, challenge students as they develop, refine, and pursue their academic, career, and personal endeavors. All staff are responsible for creating a safe, welcoming, diverse, inclusive, respectful, and caring environment for students, colleagues, and visitors. We seek skilled and diverse colleagues who are student-focused, nimble, self-motivated, and will embrace and respect who we are and what we do. We also seek colleagues committed to moving the Division forward towards prominence and influence on campus, nationally, and within the Student Affairs profession. Titles and responsibilities are subject to change in accordance with university policies and procedures to meet the needs of our students, the university and division, the state of Michigan, employers, and the profession.

Before applying, we encourage interested individuals to spend time learning more about who we are, our values, and what we do: https://www.mtu.edu/student-affairs/.


Required Education, Certifications, Licensures* (minimum requirements)

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